Last updated: February 4, 2026
Rockford Package Supply operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), for customers located in the United States. The Services are powered by Shopify.
This Privacy Policy describes how we collect, use, and disclose personal information when you access or use the Services, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.
By using the Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies or can reasonably be linked to an individual or business contact. It does not include de-identified or anonymous information.
Depending on your interaction with the Services, we may collect:
- Contact details (name, business name, billing/shipping address, phone number, email)
- Payment and transaction information (processed by third-party payment providers)
- Account information (login credentials, preferences)
- Order activity (products viewed, purchased, returned, or exchanged)
- Communications with customer support
- Device and usage information (IP address, browser type, interaction data)
How We Collect Information
We collect personal information:
- Directly from you when you place orders, create accounts, or contact us
- Automatically through cookies and similar technologies
- From service providers acting on our behalf
- From business partners or third parties, as permitted by law
How We Use Personal Information
We use personal information to:
- Provide and improve the Services, including order fulfillment, payment processing, shipping, returns, claims, and customer support
- Operate and secure our business, including fraud prevention and account authentication
- Communicate with you, including transactional and support messages
- Market and advertise, where permitted by law and subject to your preferences
- Comply with legal obligations and enforce our policies
How We Disclose Personal Information
We may disclose personal information:
- To Shopify and service providers (payment processing, fulfillment, IT, analytics, customer support)
- To marketing and advertising partners, subject to applicable privacy rights
- When you direct or consent to disclosure
- Within our corporate group or affiliates
- In connection with business transactions or legal obligations
Depending on your state of residence, you may opt out of certain uses for targeted advertising through the Shopify Privacy Portal.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Shopify may process information collected through your interactions with our store and other merchants.
In these cases, Shopify is responsible for processing your personal information and handling related privacy rights requests. Learn more through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Links
The Services may link to third-party websites or platforms. We are not responsible for their privacy practices, and your interactions with them are governed by their own policies.
Children’s Data
The Services are intended for business customers and are not directed to children. We do not knowingly collect personal information from individuals under the age of majority and do not knowingly sell or share personal information of individuals under 16.
Security and Retention
No system is completely secure, and we cannot guarantee absolute security. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your state of residence, you may have the right to:
- Access, correct, or delete personal information
- Request a copy of your personal information
- Opt out of the sale or sharing of personal information for targeted advertising
Requests may be submitted through the Services or by contacting us. We may verify your identity before responding. We do not discriminate against individuals for exercising privacy rights.
If your browser sends a Global Privacy Control (GPC) signal, we will honor it where required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last updated” date.
Contact Us
For questions or to exercise privacy rights, contact:
onlinesupport@rockfordpack.com
Rockford Package Supply
Attn: Privacy Compliance
1080 Vitality Drive
Comstock Park, MI 49321
United States
