Last updated: February 4, 2026
OVERVIEW
Welcome to Rockford Package Supply (“Rockford,” “we,” “us,” or “our”). We operate this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) for customers located in the United States. The Services are powered by Shopify.
These Terms of Service (“Terms”), together with our Privacy Policy and Return & Refund Policy (collectively, the “Policies”), govern your access to and use of the Services.
By visiting, interacting with, or using the Services, you agree to be bound by these Terms and the Policies referenced herein. If you do not agree, you should not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNTS
You represent that you are at least the age of majority in your state of residence and have the legal authority to enter into these Terms.
You may be required to provide accurate, current, and complete information when placing orders or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Accounts may not be transferred, assigned, or resold.
SECTION 2 – PRODUCTS AND AVAILABILITY
We make reasonable efforts to accurately display and describe products. However, product images, colors, or appearance may vary based on device or display settings.
All product descriptions, specifications, pricing, and availability are subject to change without notice. We reserve the right to discontinue any product or limit quantities at our sole discretion.
We do not guarantee that products will meet your specific requirements unless expressly stated in writing.
SECTION 3 – ORDERS AND ACCEPTANCE
By placing an order, you are making an offer to purchase. All orders are subject to acceptance by Rockford Package Supply. An order is not accepted until payment has been processed and we confirm acceptance.
We reserve the right to refuse, cancel, or limit orders at any time, including after submission, for reasons such as inventory limitations, pricing errors, or suspected fraud. If an order is modified or canceled, we will attempt to notify you using the contact information provided.
Returns, refunds, credits, and claims are governed exclusively by our Return & Refund Policy, which is incorporated by reference and available on our website.
SECTION 4 – PRICING AND BILLING
Prices are subject to change without notice. The price charged will be the price in effect at the time your order is placed and confirmed.
Prices do not include taxes, shipping, handling, or other applicable charges unless expressly stated. You agree to provide accurate billing and payment information and authorize us to charge your selected payment method for all amounts due.
SECTION 5 – SHIPPING AND RISK OF LOSS
Shipping and delivery dates are estimates only and are not guaranteed. We are not responsible for delays caused by carriers or events outside our control.
Title to and risk of loss for products pass to you upon our delivery of the products to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services, including text, images, graphics, logos, product descriptions, and design elements, is owned by or licensed to Rockford Package Supply and is protected by intellectual property laws.
You may use the Services for lawful purposes only. No portion of the Services may be copied, reproduced, distributed, or exploited without our prior written consent.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available.” We do not control and are not responsible for third-party tools or services. Your use of such tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites. Accessing third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Rockford Package Supply is powered by Shopify. All sales are made directly between you and Rockford Package Supply. Shopify is not responsible for any aspect of sales, products, or services purchased through our store.
You expressly release Shopify and its affiliates from all claims arising from transactions with Rockford Package Supply.
SECTION 10 – PRIVACY
All personal information collected through the Services is governed by our Privacy Policy, which explains how information is collected, used, shared, and protected. In the event of a conflict, the Privacy Policy controls with respect to personal information.
SECTION 11 – FEEDBACK
Any feedback, reviews, or suggestions you submit may be used by us without restriction or compensation. You represent that you have the rights necessary to submit such content and that it does not violate applicable laws or third-party rights.
SECTION 12 – ERRORS AND INACCURACIES
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate at any time without prior notice.
SECTION 13 – PROHIBITED USES
You agree not to misuse the Services, violate laws, infringe intellectual property rights, interfere with security features, or engage in fraudulent or abusive conduct. We may suspend or terminate access for violations.
SECTION 14 – TERMINATION
We may terminate or suspend access to the Services at any time without notice. Obligations incurred prior to termination will survive.
SECTION 15 – DISCLAIMER OF WARRANTIES
THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW.
SECTION 16 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROCKFORD PACKAGE SUPPLY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Rockford Package Supply, Shopify, and their affiliates from claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions will remain in full force and effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms and the Policies referenced herein constitute the entire agreement between you and Rockford Package Supply regarding use of the Services.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our prior written consent. We may assign these Terms without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles.
SECTION 22 – CHANGES TO TERMS
We may update these Terms from time to time. Changes will be posted on the website and are effective upon posting unless otherwise stated.
SECTION 23 – CONTACT INFORMATION
Questions about these Terms may be directed to:
Email: onlinesupport@rockfordpack.com
Address:
Rockford Package Supply
1080 Vitality Drive
Comstock Park, MI 49321
United States
Phone: 1-800-444-7225
